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Kyocera Net Manager, MFPs and printers - extraordinary
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The Background 

With more than 2,000 employees, this global manufacturing company is one of the largest suppliers in the aircraft industry. The US division, based in Texas, has more than 450 employees over 250,000 square feet and has experienced consistent growth since its 1998 opening. The Texas facility has over 30 Kyocera MFPs/printers. 

The Challenge

The Kyocera MFPs/printers have performed well over the years. However, the organization struggled with servicing many users who were mobile and working throughout the facility.  Their 3 major concerns were:

  • Difficulties with managing a moderate-size, open-use fleet with a large employee base.
  • Lacking information for MFP usage and project volume to optimize costs.
  • Product accessibility for mobile workers.

The Solution

The customer discussed how their other locations around the world tackled similar challenges and indicated that their Germany location implemented Kyocera Net Manager to efficiently manage the fleet and provide the necessary insight as to how the devices were being used.

The three primary factors that went into the company’s decision to continue using Kyocera devices/solutions/ services were:

  • Kyocera’s solid track record of reliability and performance demonstrated over the years.
  • The ability to provide and maintain a consistent suite of equipment throughout the world.
  • A complete and advanced solution, allowing full control and visibility of Kyocera hardware and its usage.

The Results

24 new MFPs were placed with this account, each equipped with Card Readers, allowing for authentication against Kyocera Net Manager. Kyocera Net Manager was installed and configured for Secure Print, Accounting (user, group and printer), and Project Codes.

The Kyocera Net Manager installation was configured as a site server, with the server in Germany functioning as the master server.

The Good News

The benefits to the customer were experienced company-wide, and their US location now integrates with, and benefits from, the same positive results obtained in their Germany location, thanks to its Kyocera device upgrades and Kyocera Net Manager installation. AND, the customer now has a Total Document Solution that serves as a benchmark for their other locations around the globe. This all adds up to a satisfied Kyocera customer!

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